Suppressed

Unsubscribed:

These contacts clicked an opt out link in one of your promotions.

By Me:

A manually suppressed contact. The contact was either imported directly to the suppression list, or marked as suppressed using the check box in your active audience area.

Unconfirmed:

A signup that hasn’t clicked the confirmation link yet. It’s normal to have some unconfirmed contacts in your suppressed list. Once confirmed, the contact will automatically move to the right list in your active audience.

Marked As Spam:

These contacts clicked the spam button in their inbox when receiving one of your promotions.

Bounced

Hard Bounce:

These are email addresses that are totally unknown, obsolete, incorrect and will never be delivered to the recipient. (If you spot obvious typos like example@example.con (instead of .com), you can unsuppress them and then change the email.)

Soft Bounce:

These are email accounts that often have full mailboxes, their domain is temporarily down, or they’re currently not able to receive email. Mad Mimi retries all Soft bounces until we’re sure they won’t get through.

General Bounce:

The most common form of General Bounce happens when a firewall exists on the server of the recipient and prevents them from receiving email from outside their network. This is common in the case of corporations that do not receive email from unknown sources. Mimi retries all General Bounces until we’re sure they won’t get through.

Still Trying:

These indicate that a particular message could not yet be delivered, but that the server is still trying. This bounce type is usually resolved when retrying.

Other

Mail Block:

These contacts filtered out a recent promotion. Often, something in your content, like a specific link, triggers the mail block. If you see a large group of contacts of this type with the same domain, just email us at support@madmimi.com and we’ll take a closer look.

Auto Reply:

These email addresses returned an automated email to us. Like an “Out of Office” email, but typically these Auto Replies are expired contacts. The contact has changed jobs and is letting us know they’ve moved on from the email address.